Help

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25 Responses to “Help”

  1. John says:
    July 17, 2012 at 17:14

    Hey !

    Are account passwords at jabber.hot-chilli.net stored as plaintext or in hashed or encrypted form ?

    Do you keep personal information about sessions and other information? Do you keep log files of communication?

    Thanks,

    John P.

    Reply
    • Roi says:
      July 17, 2012 at 17:26

      Hello John,

      Jabber and transport passwords are stored in plain text – which at least for the transport has technical reasons. For Jabber we did not take a closer look, as ejabberd did not support crypted passwords and we just migrated to Prosody which does. But we have to take a closer look to see if migration is possible and if there are limitations.

      There are logfiles on the server, but for Prosody, no IPs are logged. As we are working on the switch to Spectrum 2, I cannot tell you how Spectrum 2 is logging. In Spectrum 1 there are not IPs logged as well. Log files are kept 7-10 days. For details about log files, see Prosody and Spectrum websites.

      We do not log any communication, but we will have archives for our support channel. And we also want to offer users the feature to log communication if they want to. But for sure we will never enable something like this by default.

      There will be information about the general topic this loud and clear on this webpage as we do want to hide anything and also everybody should know what is saved and why – but the website is not finished, yet. ;-) Also I should note here that our server is configured just like most other servers out there.

      Cheers,
      Roi

      Reply
    • John says:
      July 18, 2012 at 13:15

      Good info !

      Reply
  2. Ofer says:
    July 18, 2012 at 10:06

    Hi!

    I have been trying to use the MSN transport with no success for a few days now. I have used the transport pre-registration page to register my email but still no luck :-( I’m using PSI to transport my MSN into Google talk.

    Please – What am I doing wrong?

    Thanks,
    Best!
    Ofer

    Reply
    • Roi says:
      July 18, 2012 at 12:42

      Ofer, did you use the transport already before our migrarion to Prosody? If yes, are you a Google Talk (gmail) user? Or did you just try to create a new account on our MSN transport?

      Reply
      • Ofer says:
        July 18, 2012 at 18:18

        Roi Thanks for replying!

        I used the transport before the migration to prosody and I’m a google talk user (goole apps for your domain). I did figure out that I need to create a new user account on the MSN transport – is that so?

        Thanks again (:
        Best!
        Ofer

        Reply
        • Roi says:
          July 18, 2012 at 19:03

          Ofer, no, you do not need to recreate your account again on MSN. Maybe this is also the reason why you did get errors after trying to register after doing the web preregister thing. As you are a gmail user might be the cause of the problem. Gmail users are so frequent on this server that some connections are dropped by our server and/or Google has problems, too. They already have a special configuration for our server in their config – at least for Facebook transport. I will check now if this is the case for MSN, too. Please stay tuned.

          Reply
          • Ofer says:
            July 19, 2012 at 09:32

            Thank you Roi (-:

            Your site/service is AFAIK the only one that replaces the “%” sign demanded by MSN which makes it the only one compatible with the the android “talk” client and hence extremely useful.

            BTW I also could not use the facebook transport. Got the following:

            “Error submitting registration form.
            Reason: Not acceptable.
            The recipient server understands the request but is refusing to process it because it does not meet criteria designed by the recipient or server (e.g., a local policy regarding acceptable words in message”

            Best!
            Ofer

            Reply
  3. John says:
    July 18, 2012 at 13:21

    Does hot chilli support connections through TOR nodes ? I can’t seem to get it to work that way.

    With using no proxy everything is fine.

    (11:08:31) dnsquery: Performing DNS lookup for 127.0.0.1
    (11:08:31) dnsquery: IP resolved for 127.0.0.1
    (11:08:31) proxy: Attempting connection to 127.0.0.1
    (11:08:31) proxy: Connecting to jabber.hot-chilli.net:5222 via 127.0.0.1:9500 using SOCKS5
    (11:08:31) socks5 proxy: Connection in progress
    (11:08:32) socks5 proxy: Connected.
    (11:08:32) proxy: Connection attempt failed: Connection refused.
    (11:08:32) jabber: Couldn’t connect directly to jabber.hot-chilli.net. Trying to find alternative connection methods, like BOSH.
    (11:08:32) dnssrv: Aborting TXT lookup in Tor Proxy mode.
    (11:08:32) jabber: Unable to find alternative XMPP connection methods after failing to connect directly.
    (11:08:32) connection: Connection error on 05062580 (reason: 0 description: Unable to connect)

    Reply
    • Roi says:
      July 18, 2012 at 19:06

      John, cannot tell you what the problem is in that case. You are the first one who is asking that. I have to investigate, let’s see who is getting to the problem first. ;-)

      Reply
      • John says:
        July 18, 2012 at 22:22

        My non official experience say pretty much everyone who wants to use Jabber on TOR through Pidgin ;)

        Thanks.

        Reply
  4. Feifei says:
    August 3, 2012 at 09:56

    I got “Unable to retrive registration form. Reason: Forbidden. The requesting entity does not possess the required permission to perform the action.” error when I tried to transport facebook to my google talk. Could you please help? Thanks!

    Reply
    • Roi says:
      August 3, 2012 at 10:31

      Are you trying to register for a new account or do you try to use an existing account? To register a new account you have to process pre-registration first. Please check our blog for more details.

      Reply
      • Tayeule says:
        August 8, 2012 at 21:32

        Hey Roi,

        Got the same problem as Feifei after changing my MSN paswword on their site, I can’t seem to unregister / re-register / change the paswword with the msn.jabber.hot-chilli.net transport. Consequence of this is that I am now unable to have relay with my msn account on my gtalk account. Any idea why I can unreg and rereg?

        Thanks

        Reply
  5. clarezoe says:
    January 21, 2013 at 10:03

    Hi, I’m keeping getting “Error while receiving server data” for my facebook account. Please help! Thanks!

    Reply
  6. Lauren says:
    February 15, 2013 at 17:51

    Nice post which a There are logfiles on the server, but for Prosody, no IPs are logged. As we are working on the switch to Spectrum 2, I cannot tell you how Spectrum 2 is logging. Thanks a lot for posting

    Reply
  7. Delfi says:
    April 8, 2013 at 20:26

    “Unable to retrive registration form. Reason: Forbidden. The requesting entity does not possess the required permission to perform the action.”

    Why?

    Reply

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