Reset password

This web based tool will help you reset the password of your Jabber/XMPP account.

Please note that we will not reset the password for your account and send it to some given e-mail address as we cannot assure that it is really you and really your account. We will only send the password to the e-mail address entered when creating the account or when added or changed later here. Also please assure that the e-mail address is always valid. You need to change the e-mail address of you account if the old e-mail address is no longer valid.

Your JID (Jabber IDentifier) will be in the form of username@jabberserver, for example johndoe@jabber.hot-chilli.net. Please read carefully the instructions, complete the fields and you will have your new password ready in no time.

1. JID:

• Your JID in the form of username@jabberserver, for example johndoe@jabber.hot-chilli.net.
• As the JID is case-insensitive, username@jabberserver is the same as UserName@JabberServer.
• A JID must not contain any of these characters: " ' & / : < > or space

2. hCaptcha:

3. Send reset request

If you have filled the required fields, click on the button to proceed to send a mail with a password reset link to the e-mail address linked with the given JID.

Please note that there will be no error message if the JID does not exist on our server or if there is no mail address added to the JID. Also you will not see the e-mail address to which the password reset mail was sent.