If you host your domain with another hosting provider and you want us to do Jabber hosting you have to set some DNS SRV and DNS TXT entries into your DNS zone file. Many providers allow you to do that, if not, the provider has to do this for you.
(As an alternative you can deligate a subdomain, for example jabber.domain.tld, to our DNS servers and we take care of everything else. Your hosting provider must allow you to do this as well.)
Please set the following entries:
_xmpp-client._tcp.domain.tld. IN SRV 10 0 5222 jabber.hot-chilli.net.
_xmpp-client._tcp.domain.tld. IN SRV 20 0 80 server.jabber.hot-chilli.net.
_xmpp-server._tcp.domain.tld. IN SRV 0 0 5269 jabber.hot-chilli.net.
_xmpps-client._tcp.domain.tld. IN SRV 10 0 5223 jabber.hot-chilli.net.
_xmpps-client._tcp.domain.tld. IN SRV 20 0 443 server.jabber.hot-chilli.net.
_xmppconnect.domain.tld. IN TXT "_xmpp-client-xbosh=https://jabber.hot-chilli.net:443/http-bind"
_xmppconnect.domain.tld. IN TXT "_xmpp-client-websocket=wss://jabber.hot-chilli.net:443/xmpp-websocket"
This is how it looks in BIND9 zone files. A web interface of your provider might look different, but the data you have to enter is mostly the same.
If you have any problems, don’t hesitate and contact us.